I called Newegg, and they told me to call Namco Bandai Games, so I did. I told them how I preordered and received no code, so they asked me to email them my receipt and then they sent me a code. However, it only gave me Angel and Michelle, and I really wanted Ancient Ogre and Kunimitsu. I guess you only get 2, or else you needed to double preorder, I have no idea, but I find this a little annoying. Either way, the guy also sent me a bonus code which let me download a video called "Tekken Takes Tokyo" which was about an hour long and had Harada explaining how they develop the Tekken games/characters. It also shows him going around to various arcades in Tokyo and there are some funny cameos by Ono-san thrown in as well. Pretty interesting.