I hope you get it man. From my experience they will say they will refund you and lie to your face. I had numerous similar incidents just this year and received jack shit. Once for a Wacom stylus my parents sent me I forgot at their place. Which I had to go knock on doors to locate, thanks god I found it. Once for a garage door opener from Amazon. Never received it but amazon rocks and refunded me. And just about 2 months ago for a few games a fellow sent me on eBay for some holder installations. Dragon Warrior IV, Final Fantasy III, and Zelda 1. This is where it got ugly. Packages never came.
The lady at the post office was super nice. She was the supervisor. She stated she would do anything she could, but the shipper needed to go to his post office with the receipt and file a claim. She said have them call her if there were any issues, and that she would take care of me. The guy went to the post office and they refused. He had her call the manager at my office, and she stated (lied), that I went to the computer and checked the delivery conformation number before going outside. So she told the other lady because of this I was not being truthful. Because no one checks numbers online before going outside to get packages. The guy told me they said "sorry, I think you have been scammed"
Not once did they ask for any proof I was a honest seller. Never mind I go there almost everyday, and have gave them THOUSANDS of dollars every year. Or asked about my 1500 transactions on eBay that are 100% positive. Or the fact me and the guy had numerous other transactions before hand, all completed successfully. They just lied and called me a scammer. What I told the lady at the post office was the guy emailed me and asked what was going on. It had been a few weeks, but he normally would contact me right after shipment. This time he did not. Basically the game was suppose to be delivered august 1st, and I received notice from him Aug 18th. So I checked the tracking number, saw it as delivered, and then went outside and scanned my property.
I had filed numerous complaints before so this was nothing new as they knew I was having issues since the beginning of the year with packages coming up missing, and wrong packages being delivered to my address I had to deliver myself. I went back to the office to speak to the lady, and another supervisor lady was there this time who was a total bitch to say the least. I told her I talked to nicole, and my emails had not been responded to, and asked if I could verify her email with the .usps name and she said "no, we can't give out personal information". And I said shes the manager of this department. What kind of manager has no contact information? Every job normally has contact information via email or phone for managers.
Needless to say I never received a single email back, even after tracking her down and talking again. She assured me only that if I sent her my tracking numbers she would watch them herself and make sure they were delivered. I asked her there if she could at least track down the worker that worked that day, and ask him if he remembers delivering the package, and tell the carrier of my route to start paying attention to what he is delivering. She said "we can't do that, someone may have called off, and I can't tell you who he is". And I said I don't care who he is, you have no form of system implemented to keep track of your carriers? The obvious reason I know they were at fault was when I mentioned having issues since the beginning of the year. And she said "oh yeah that's when we..." I can not remember what she said. But obviously something happened the beginning of the year.
Later, she emailed me back a single time. and stated the worker said he delivered the package that day. I then emailed her back and asked if he was so sure he delivered it could he describe the package? Surely if he delivered it he could describe it. Never heard anything again.
I am a pretty calm and relaxed guy normally, but thinking about this now it infuriates me to no end. I had to refund this guy all the games, in mint condition and spent well over $100.00 on ebay. And I know I was home Aug 1st because I checked my work schedule and I was off. I always on my day off wait for the mail to run before leaving.