NeoSTore Disappointment

Iconoclast12

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Jul 26, 2015
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So, I picked up the "recommended" PSU at the NeoStore and this is what I got in the mail today..

It arrived broken and the plastic end around the converter cable was shattered.

I'm pretty sure someone melted down McDonald's toys to make this. I'm not impressed at all.. I'm really hoping their customer service department is responsive in refunding people.

On the plus side, my Chinese 161 in 1 multicart showed up today and works and looks great. Should I take this as a lesson not to always trust something just because it's being sold and shipped within the US?
 

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Neo Alec

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Sorry to hear that. Doesn't look too bad in the photos. Just let them know it's damaged.

There's always this one. I have the 5v one they sell for the 5v AES, and it's fine.
 

Iconoclast12

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Sorry to hear that. Doesn't look too bad in the photos. Just let them know it's damaged.

There's always this one. I have the 5v one they sell for the 5v AES, and it's fine.

I may not even need one.. I've been running this cart for over an hour and my PSU is barely warm to the touch. If I do get one, I was thinking about this one..

 

Iconoclast12

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You actually bought something from the neostore? Haha man jokes on you pal. BTW your thumb looks weird.

I bought it only because it was recommended by people on this particular forum. :LOL:

As for the pic.....it didn't crop well.
 

Neo Alec

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I may not even need one.. I've been running this cart for over an hour and my PSU is barely warm to the touch. If I do get one, I was thinking about this one..

That one you linked is pricey and doesn't look that great, but provides 3A at least.

I forgot if you mentioned you have a stock supply? If it's working fine, stick with that. I would've tried the stock supply before ordering anything.
 

Heinz

Parteizeit
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Don't listen to Neo Alec, he is affiliated with the Neo Store (connection verified) so maybe demand a refund from him.
 

Iconoclast12

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That one you linked is pricey and doesn't look that great, but provides 3A at least.

I forgot if you mentioned you have a stock supply? If it's working fine, stick with that. I would've tried the stock supply before ordering anything.
$40 is about how much the one from the neostore cost with shipping, and look how that turned out.. but i’d trust retrogamecave over some random one from amazon.

I do have the stock supply. It’s 10v 1a output. So far after an hour no issues…not yet anyway.
 

Moob Butter

Bare AES Handler
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$40 is about how much the one from the neostore cost with shipping, and look how that turned out..

I do have the stock supply. It’s 10v 1a output. So far after an hour no issues…not yet anyway.

I have a crusty sock with holes and cum stains you can have for $40 as well, unless you want to keep using the one you already have a home?

I’m sorry but I may have missed something, why did you replace something that was already working great? You worried that the original PSU will grenade itself or something?
 

Hattori Hanzo

AEShole
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Those old PSUs are unregulated ±3V, replacing them is always a good idea. Buy one from France. Have several of them for multiple consoles also the AES. Buy the correct one. Recommended.

 

StevenK

ng.com SFII tournament winner 2002-2023
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I would be proud to have a one of a kind cracked plastic power supply. It's the kind of thing the neostore will be selling as a collectors item in a couple of years for $1,000
 

Iconoclast12

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I’m sorry but I may have missed something, why did you replace something that was already working great? You worried that the original PSU will grenade itself or something?
Because 90% of everyone using the multicarts or NeoSD said the stock supply wasn’t good enough.
 

venchia3

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Because 90% of everyone using the multicarts or NeoSD said the stock supply wasn’t good enough.
This, and also for what they cost (remember something around less than 20$ from Mouser/Digikey) getting one of those Triad Magnetics replacement power supplies mentioned by Neo Alec is a very good idea in general as they provide clean power and the extra amperage doesn’t hurt.

The stock AES PSUs are very well built and all but we are talking about something that has more than 30 years of life and prone to fail sooner or later if not recapped
 

Neo Alec

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Because 90% of everyone using the multicarts or NeoSD said the stock supply wasn’t good enough.
Meh, just return the cracked one, get a new PSU (if you don't feel comfortable enough using the original). All's well that ends well.
 

basic

back to basics
15 Year Member
Joined
Jun 2, 2006
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So, I picked up the "recommended" PSU at the NeoStore and this is what I got in the mail today..

It arrived broken and the plastic end around the converter cable was shattered.

I'm pretty sure someone melted down McDonald's toys to make this. I'm not impressed at all.. I'm really hoping their customer service department is responsive in refunding people.

On the plus side, my Chinese 161 in 1 multicart showed up today and works and looks great. Should I take this as a lesson not to always trust something just because it's being sold and shipped within the US?
if you can get store credit, i recommend exchanging for this hidden gem:
 

wyo

King of Spammers
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I was playing vs Twinkle Star Sprites on Friday. Unfortunately I got destroyed.
 

theMot

Reformed collector of junk
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Jan 22, 2012
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Leave a Google review too you fucking mental cunt.

If I cOuLd GiVe ZeRo StArS I wOuLd.
 

neo_mao

Been There., Done That., It Was Shit.,
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Apr 20, 2007
Posts
10,256
I'm really hoping their customer service department is responsive in refunding people.

Hi Iconoclast12

I'm neo_moe from the customer service department. I apologize for the trouble with your order. I looked into your order and it seems like it was handled by one of our more junior/inexperienced associates, @Shawn. The NeoStore is committed to providing superior customer service, so I'll be sure to flag this to management to make sure he is dealt with accordingly.

A member of our customer care team will be in touch shortly. In the meantime, I thank you for your patience while we try to resolve this matter.

Regards,
neo_moe from The NeoStore team
 
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