aria
Former Moderator
- Joined
- Dec 4, 1977
- Posts
- 39,546
Oddly, the Wal-Mart right near my house has amazingly great customer service. All the cashiers are speedy and polite, the door greeters are friendly and if you ever ask a stocker where something is, they'll always be nice when telling you.
The Target that's only about half a mile though, hot damn that place sucks. Cashiers are whiny and rude, not even a generic "how are you today ?"
Also, even though Wal-Mart can have it's moments of "open up more lanes for fuck's sake", it's still far better than that Target. I have honestly never seen more than 2 register lanes open over. Even when it's hit hard during peak times.
At that Wal-Mart, if they get swamped, the assistant managers or even the mananger will open up a lane real quick to get a few people. If no customers are at the return lane, they'll get a couple of people to come over there. That Target doesn't do that stuff. Managers stand around chatting watching giant lines of people back up.
Or course these differences aren't really about Wal-Mart vs. Target as a whole. It's just the Wal-Mart is ran better. Managers making sure their staff is good.
Yeah, I also assumed it was a regional thing. While I didn't actually visit a Wal-Mart when I was in NW Arkansas (but I did see the original Walton's five and dime (now a visitors center)), I assume the Wal-Marts there are serious business.
The Targets in my area are great, but that's more likely because this is where they're headquartered (I live a block away from their HQ). Actually, they built an urban test store in downtown right before I moved here (2 stories, also has a small grocery section), and I've become used to having a Target store a half-block from my door. Its an interesting store because its next to the HQ so in the middle of a weekday you'll see various people from HQ (business casual with just the target building key card on their belts) either observing or seeing how various displays are working out in the store. They've actually made a lot of (good) changes since I first moved here seven years ago: the top two were they started and expanded the grocery section and got much later hours.
Meanwhile, a good number of the Wal-Marts out here are horrific.
Back in my hometown, Target and Wal-Mart started on the same level, then Wal-Mart started to seem a bit more downmarket... since I left, people refer to the three locations as the "Mexican" "Black" and "White" Wal-Marts based on the predominant customer base.